Terms & Conditions

Studio Full Terms & Conditions

It is agreed that this contract will govern terms and conditions on which the Photographer/s will take images of the Client's photographic portrait session (details of which are attached) and it is agreed for the sake of the certainty that this contract with any written representations made by the Photographer/s set out the total contract made between the parties. No variation or modification of this contract shall be effective unless agreed by both parties in writing. However, this shall not limit the Client's right to take action against the Photographer/s for false or deliberately misleading statements made verbally by the Photographer/s prior to signing this contract. 1. Portrait Appointments The Studio works strictly by an appointment only system. 2. Flash Photography Please be aware that flash photography is used on the premises. 3. Parents Note Whilst we at Lockwood Studios are child friendly, parents are responsible for the safety of their children whilst in the studio and should therefore ensure children refrain from climbing, running and any other activity that may cause them harm. 4. Viewing Appointments You may make an appointment to view your photographs at the time of your session. Viewings are booked from 7 days after your session. 5. Prices All prices fully include V.A.T (if applicable). 6. Reorders All reorders shall be treated as an extension of this contract and will be charged for at the Photographer/s prices prevailing at the time of reorder. All reprint orders must be made in writing/email. We cannot be held responsible for errors in production. 7. Photographs 7.1 All image sizes are normal. The Photographer/s will provide a pleasing colour balance but the Client accepts and agrees the Photographer/s cannot guarantee exact colour matching owing to anomalous reflectance caused by a combination of certain dyes and materials especially in manmade fibres and that it is sometimes impossible to record photographically the exact colour seen by the human eye. 7.2 Lockwood Studios will not be liable for any of our client’s consequential losses, in the event of total photographic failure. 8. Display The client hereby allows the Photographer/s to display any image/s taken pursuant to this contract in their studios, portfolios, literature, and advertising. No use of the image/s will be made by the Photographer/s for other commercial reason except them written permission of the client. For the avoidance of doubt all copyright in the images are owned absolutely by Lockwood Studios within the provision of the Copyright, Design and Patents Act 1988. It is contrary to this Act to copy or allow to be copied photographically, electronically or by any other means any image created as part of this contract without the express permission of Lockwood Studios. 9. Copyright The copyright of all photographs belongs to Lockwood Studios. It is a criminal offence to copy or reproduce these photographs by any means (Copyright, Designs and Patents Act 1988). 10. Digital Files Digital Files remain the property of Lockwood Studios. Client’s digital photographs may be deleted from our storage systems at anytime without giving clients notification. 11. Retouching Retouching, digital manipulation and artiste finishing is available to the Client as an optional extra for an addition price to be agreed. 12. Reprint Orders 12.1 Owning to the exclusive nature of the contents of the photograph no refunds will be given once the reprint order is in production. 12.2 No part or parts of the reprint order will be released to the client unless the reprint order has been paid in full. 13. Complaints 13.1 The Client shall notify the Photographer/s in writing within 21 days of collection of their reprint order if they have a complaint regarding an issue which would be obvious within that 21 day period or otherwise, as soon as possible after the issue giving rise to the complaint has become apparent setting out the nature of the complaint in sufficient details so as to make it clear to the Photographer/s the nature and reason for the complaint. 13.2 We will make any efforts to rectify any complaints that refer to any part or parts of service or production that is in our direct control. 13.3 Our total liability for any complaint will be the cost of the reprint order of that part of parts that the complaint is based on. 14. Matters Beyond the Parties' Control The due performance or alteration of this contract is subject to alteration or cancellation by either party owing to any cause beyond their reasonable control. 15. Limitation of Liability Our total consequential liability of refunds or compensation is limited to the total cost of services provided to the client. 16. Client Details We will store your personal data on our systems for the following used: 16.1 To contact you our client to confirm bookings or cancellations of appointments. 16.2 To record all reprint orders and payments made towards them. 16.3 To record our correspondence between Lockwood Studios and our clients. 16.4 To contact our clients to inform them of our promotions and products that we think may be of interest to them. 16.5 We will not pass any of our client details data to a 3rd party.

Studio Portrait Gift Experience Vouchers

Any Portrait Experience Gift Vouchers are non-refundable and are valid for 12 months, after which they expire and cannot be extended. Lockwood Studios cannot be held liable for Gift Vouchers, once purchased, which are subsequently lost, stolen or damaged. Gift Vouchers may be exchanged for goods of a higher price than the value stored on the gift voucher on payment of the difference. For enquiries please call 01322 529950. Gift Vouchers cannot be returned or refunded, except in accordance with your legal rights. Lockwood Studios reserves the right to amend these terms and conditions from time to time if Lockwood Studios considers it is reasonable and necessary in all the circumstances to do so. (e.g. to change the scope of the Gift Voucher, service notify of the services withdrawal or in the event of circumstances beyond Lockwood Studios control. Any such change and action to be taken as a result will be notified to customers in advance. The Winter Wishes Gift Vouchers are available until 30th January 2019. These offers are not available with experience gift vouchers and applies to new purchases of monetary Gift Vouchers only. Off is subject to change and availability. This cannot be used in conjunction with a other studio offer. Gift Vouchers purchased will be ready for collection on the day specified by the purchaser or can be sent by Royal Mail, packaging and postage to be paid for.

Privacy Policy & Cookies

WHAT IS THIS PRIVACY POLICY FOR? The Privacy Policy for this website www.lockwoodstudios.co.uk served by Lockwood Studios and governs the privacy of it's users who choose to use it. The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be details within this policy. THE WEBSITE This website and it's owners take a proactive approach to user privacy and ensure necessary steps are taken to protect the privacy of it's users throughout their visiting experience. This website complies to all UK National Laws and requirements for user privacy. USE OF COOKIES This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system, allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer/device. This complies with recent legislation for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer device. Cookies are small files saved to the user's computer hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on their computers hard drive, they should take the necessary steps within their web browsers security to block all cookies from this website and its external serving venders. This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information. Other cookies may be stored to your computers hard drive by external venders when this website uses referral programs, sponsored links or adverts. No personal information is store, saved or collected. CONTACT & COMMUNICATION Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information kept private and stored securely until a time that it is no longer required or has no use, as detailed in The Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk. This website and its owners use any information submitted to provide you further information about products/services they offer or assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regards to receiving email marketing material. Your details are not passed on to any third parties. EXTERNAL LINKS Although this website only looks to include qualify, safe and relevant links, users are advised adopt a policy of caution before clicking on any external web links mentioned. The owns of this website cannot guarantee or verify the contents of any external linked website despite their best efforts. Users should therefore note they click on external links at their own risk and tis website and its owners cannot be held liable for ay damages or implications caused by visiting any external links monitored. SOCIAL MEDIA PLATFORMS Communications, engagement and actions taken through external social media platforms that this website and its owners participate on are customer to the terms and conditions as well as the privacy policy held with each social media platform respectively. Users are advised to use social media platforms and communicate / engage upon them with due care and caution in regards to their own privacy and personal details. The website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email. This website may use social sharing buttons which help share web content directly from web pages to the social media platforms in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platforms may track and save your request to share a web page respectively through your social media platform account. SHORTENED LINKS IN SOCIAL MEDIA This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy URLs. Users are advised to take caution and good judgement before clicking any shortened URLs published on social media by this website and its owners. Despite the best efforts to ensure only genuine URLs are published many social media platforms are prone to spam and hacking and therefore this website ad its owners cannot be held liable for any damage or implications caused by visiting any shortened links. RESOURCES & FURTHER INFORMATION Data Protection Act 1998 - Privacy and Electronic Communications Regulations 2003 - The Guide Twitter Privacy Policy - Facebook Privacy Policy - Linked in Privacy Policy